Return Policy
Eligible items may be returned within 30 days of delivery. Contact support@casaivyliving.com before sending anything back.
Which items qualify?
To qualify, an item must be unused, in its original condition, and in its original packaging when reasonably possible. Keep your order number or proof of purchase.
For home décor, bedding, rugs, and patio items, these same conditions apply. The product must also meet any return restrictions disclosed for that item.
Items that may not qualify
- Items marked final sale or clearance.
- Personalized or made-to-order products.
- Items used or damaged after delivery.
Before ordering, contact us if you are unsure whether a particular item qualifies. Include its product name or link.
How to request a return
- Email support@casaivyliving.com within the return window.
- Include your order number, product name, and reason for returning it.
- Wait for approval and return instructions before shipping the item.
Damaged, defective, or incorrect items
Contact us as soon as possible with your order number and clear photos of the item, packaging, and any damage. We will review the issue and provide the appropriate resolution. This is handled separately from a change-of-mind return.
Return shipping and refunds
You may be responsible for return shipping when returning an item because of a change of mind or personal preference. For damaged, defective, or incorrect items, contact us for return or replacement instructions.
After an approved return is received and inspected, we will notify you of the refund status. Approved refunds go to the original payment method. Your bank or payment provider may need additional processing time. Original shipping charges may be non-refundable where permitted by law.
Cancellations
Email us as soon as possible. We will make every reasonable effort to cancel before fulfillment begins. Cancellation may no longer be possible once processing or shipping has started.
For the complete terms, read our Return and Refund Policy.