Shipping policy
SHIPPING POLICY
Thank you for shopping with Casa Ivy Living. We work to process and deliver orders as efficiently as possible.
Order Processing
Most orders are processed within approximately 1–3 business days.
Processing times may be longer during holidays, promotional periods, periods of high demand, or for certain specialty products.
Estimated Delivery Time
After processing, most orders are expected to arrive within approximately 5–10 business days.
Certain furniture, oversized items, specialty products, or items shipped from different fulfillment locations may require additional delivery time.
Shipping and delivery dates are estimates and cannot be guaranteed.
Multiple Shipments
If your order contains multiple items, products may be fulfilled from different locations and may arrive in separate packages.
You may receive more than one tracking number.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow approximately 24–48 hours for tracking information to begin updating after shipment.
Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If you notice an address error after placing an order, contact support@casaivyliving.com immediately.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.
Shipping Delays
Delivery may occasionally be delayed because of severe weather, carrier disruptions, holidays, supply-chain issues, or other circumstances outside our reasonable control.
Casa Ivy Living will make reasonable efforts to assist customers with shipping issues.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors.
You may also need to contact the shipping carrier.
If the package still cannot be located, contact us at support@casaivyliving.com with your order number.