Refund policy

At Casa Ivy Living, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging when reasonably possible. Proof of purchase or an order number may be required.

Some items may not be eligible for return, including final-sale items, clearance items, personalized or made-to-order products, and items that have been used or damaged after delivery.

Starting a Return

Before returning an item, please contact us at support@casaivyliving.com.

Please include your order number, the item you would like to return, and the reason for the return. Do not send an item back before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@casaivyliving.com.

Please include your order number and clear photographs of the item, packaging, and any visible damage. We will review the issue and provide the appropriate resolution.

Return Shipping

For returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs.

If an item arrived damaged, defective, or incorrect, Casa Ivy Living will review the situation and provide appropriate return or replacement instructions.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges may be non-refundable where permitted by law.

Order Cancellations

If you need to cancel an order, contact us at support@casaivyliving.com as soon as possible.

We will make every reasonable effort to cancel the order before fulfillment begins. Once an order has entered processing or has shipped, cancellation may no longer be possible.